1. General Rules

1.1

Please read these General Terms and Conditions prior to using our website casinolab-au.bet (hereinafter referred to as the «Website»). By using or accessing any section of the Website, you agree to be legally bound by all of the following terms and conditions (hereinafter collectively referred to as the «Terms»):

General Terms and Conditions displayed on this page;
Privacy Notice;
Cookie Notice;
Specific terms of advertising campaigns, bonuses, and special promotions offered on our Website;
Rules of particular games offered on our Website, which may be accessed through such games;
Other terms and conditions that you may accept in order to use certain sections and services available on our Website.

1.2

In case of any discrepancy, the terms of advertising campaigns, bonuses, and special promotions shall take precedence over the other Terms.

1.3

If you do not agree to accept and abide by all of the Terms, you must not open an account or use any of the services offered through our Website. Further use of the Website will indicate your acceptance of the Terms.

1.4

Unless otherwise defined, all references in the Terms to «we», «us», «our», or «Company» refer to the company operating the Website, while references to «customer», «you», and «your» refer to the person using our Website and accepting the Terms.

1.5

The binding version of the Terms is the English version. All translations are provided for your convenience only. In the event of any discrepancy between the English version of the Terms and any other language version, the English version shall prevail.

By accepting the Terms, you warrant that your knowledge of the English language is sufficient to fully understand the Terms.

1.6

The Company offers access to games only through a protected network using technology for encrypting sensitive data.

2. Regulatory Requirements and Limitations

2.1

You may use the Website’s services only if you have reached the legal age under the law applicable to you and are at least 18 years of age.

By accepting the Terms, you warrant that you comply with the above age restrictions and you must immediately leave the Website if you have not yet reached the age of 18.

2.2

The Company does not provide any assurances or warranties with regard to the legality of your use of the Website, particularly in cases where gambling is prohibited, regulated, or unregulated in your jurisdiction.

It is solely your responsibility to know the laws of your country concerning online gambling and the use of the Website at all times.

Before attempting to open an account with the Website and each time before using it thereafter, you must verify whether online gambling is legal in your particular jurisdiction.

By using this Website, you warrant that you are legally allowed to gamble online. If, at any time, online gambling in your jurisdiction becomes illegal or otherwise restricted, you must immediately close your account with the Website and stop using its services.

2.3

Residents of the following countries (the «Excluded Jurisdictions») do not have the right to open accounts with our Website or add monetary funds to their accounts:

Afghanistan
Armenia
Belarus
Bulgaria
China
Curaçao
Cyprus
Denmark
Estonia
Georgia
Iran
Iraq
Israel
Lithuania
Malta
Republic of Moldova
Romania
Russia
North Korea
Sweden
Ukraine (including the territory of Crimea)
United States of America
Côte d’Ivoire

We reserve the right to change the list of Excluded Jurisdictions at our sole and absolute discretion without prior notice. All such changes will be published on our Website.

You must review the Terms regularly to ensure that you are not located in any Excluded Jurisdiction.

If you live in or are located in one of these jurisdictions, you agree not to open and/or use your account on the Website and to immediately close your account if it has already been opened.

2.4

Apart from the aforementioned Excluded Jurisdictions, some software providers represented on our Website prohibit customers from certain jurisdictions from placing bets or using their respective software, as listed in the section «Additional Territorial Restrictions» of these General Terms and Conditions.

By accessing such software, you warrant that you are not a resident of such jurisdictions.

3. Your Account

3.1

In order to use the full functionality of our Website, you must open a personal account with the Website.

3.2

Your account with the Website must be registered in your own correct name.

Only one account per:

person;
household/address;
phone number;
email address;
IP address;

is allowed.

Any other accounts opened on the Website will be considered «Duplicate Accounts».

You must not attempt to open a Duplicate Account, including by providing false or alternative credentials.

If you open or attempt to open any number of Duplicate Accounts, we reserve the right to close some or all of your accounts without compensation and apply the following sanctions:

each action performed using a Duplicate Account is considered void;
any promotions that the Duplicate Account has participated in will be cancelled;
any winnings obtained on the Duplicate Account will be void;
any processed withdrawals will be reversed and will be owed back to the Company;
the Duplicate Account will be closed without the option to reopen it.

3.3

You must keep your login/username and password confidential and not disclose this information to third parties.

You are solely responsible for any actions and/or transactions made using your account.

Any party entering your account using the correct login and password will be considered to be you, and all transactions will be deemed valid and made by you.

We shall not be liable for third parties accessing your account or for any losses connected with unauthorized use of your account.

3.4

You must not sell or transfer your account to any other person, and you must not buy or acquire accounts belonging to other persons.

Any attempt to do so shall be null and void and shall constitute a breach of these General Terms and Conditions.

This restriction includes, but is not limited to, the transfer of:

account ownership;
winnings;
deposits;
bets;
rights;
claims;
any assets of value connected to the account.

3.5

It is forbidden to use the login and password of any other person to access the Website.

3.6

You must keep your account information up to date and immediately notify us of any changes to your registration data.

3.7 Account Closure

You may request closure of your account at any time by contacting customer support at:

[email protected]

subject to the following conditions:

the account must have no remaining balance (positive or negative);
there must be no pending withdrawal requests.

If you choose to close an account that has a positive balance and/or pending withdrawals, all remaining funds may be forfeited.

3.8 Self-Exclusion

You may request self-exclusion by contacting customer support at:

[email protected]

We will assist you in closing your account.

It is your responsibility to notify the Company of any additional accounts you may hold and to refrain from opening new accounts during the self-exclusion period.

The Company shall not be liable for losses incurred on other accounts and shall not be responsible for losses or damages caused by gambling.

3.9

We reserve the right to deny the opening of an account or close an existing account without prior notice or justification.

4. Your Warranties

4.1

By opening an account on our Website and using our Website, you warrant that:

you are acting on your own behalf;
you are a competent and law-abiding citizen;
you do not have a gambling addiction and do not use the Website under the influence of alcohol, drugs, or other substances;
all data and information provided during registration is true, accurate, and complete, and you will keep it updated;
you fully understand and accept that there is a possibility of monetary loss while using our services;
you are not using funds obtained illegally or from unlawful sources;
you have not entered into collusion and will not attempt to collude, directly or indirectly, with another customer of the Website;
any credit card, debit card, or other payment method used to fund your account belongs to you, is not stolen, and has not been lost by another person.

The Company reserves the right to close your account and void any winnings if there is reasonable suspicion that you have violated any of the warranties above.

4.2

By opening an account on this Website, you warrant that you have never previously registered another account or received funds through an account belonging to another person.

4.3

By opening an account on this Website, you warrant that you have provided true, complete, and accurate information as requested in the registration form.

5. Verification of Your Age, Identity and Other Checks

5.1

You must provide all information that we may reasonably request in order to manage your account, verify your identity, or verify the source of funds deposited into your account.

This may include, but is not limited to:

certified identification documents;
proof of residence;
proof of ownership of payment methods;
payment transaction histories;
bank statements;
credit card statements;
any other documentation required for verification purposes.

5.2

At our sole discretion, we may use any procedures and verification methods we consider necessary to verify your:

identity;
age;
residence;
source of funds;
account activity.

These checks may be performed both before and after deposits or withdrawals.

5.3

You must provide all requested documents and information within thirty (30) days of our request.

We reserve the right to:

withhold payments;
suspend your account;
permanently close your account;

until all requested documentation has been received and reviewed.

Verification is typically completed within ten (10) days after receiving all required documents; however, additional time may be required depending on the complexity of the case.

5.4

We may use recognized third-party providers to perform verification checks on our behalf, including:

credit reference agencies;
identity verification services;
fraud prevention services.

Personal information may be shared with such providers in accordance with our Privacy Notice.

5.5

By accepting these Terms and Conditions, you agree that we may conduct additional security checks in accordance with applicable regulations and anti-fraud procedures.

These checks may include:

telephone verification;
video verification;
face verification;
additional document verification.

6. Account Balance, Deposits and Withdrawals

6.1

When you open an account on the Website, you agree that financial transactions connected to your account may be processed by:

the Company;
a payment system operator;
a third party designated by the Company.

6.2

Deposits and withdrawals are facilitated through payment methods available on the Website.

Where possible, withdrawals will be processed using the same payment method used to make deposits.

You agree to use all payment services in accordance with the rules imposed by their respective providers.

6.3

Your account balance is not a bank account and is not protected by:

deposit insurance;
asset guarantees;
banking safeguards.

No interest is paid on account balances.

6.4

By making a deposit, you authorize the Company to deduct from your balance any fines, penalties, or amounts owed under these Terms or applicable law.

You also agree:

not to initiate chargebacks;
not to reverse deposits;
to compensate the Company for any costs resulting from chargebacks or payment recalls.

6.5

The Company reserves the right to define minimum and maximum deposit amounts at its sole discretion.

6.6 Refund Policy

6.6.1

The Company generally does not offer refunds of deposited funds.

Refunds may be considered only in exceptional circumstances, including technical issues involving the Website or payment systems.

6.6.2

No refund may be issued after the deposit or any associated bonus has been used for betting purposes.

6.6.3

Refund requests must be submitted within twenty-four (24) hours of the relevant transaction.

The Company will attempt to respond within ten (10) business days.

All refund decisions remain at the sole discretion of the Company.

6.6.4

The Company reserves the right to withhold any refund or reverse transaction until the account holder’s identity has been satisfactorily verified.

The Company may request:

passport;
driving licence;
national identity card;
proof of address;
utility bills;
bank statements;
rental agreements;
proof of payment method ownership.

Failure to provide requested documents within thirty (30) days may result in:

cancellation of the refund request;
closure of the account;
forfeiture of all funds in the account.

Such decisions shall be final and not subject to appeal.

6.6.5

If deposits were made by credit card, withdrawals may be processed as refunds up to the total deposited amount.

6.6.6

If a credit card transaction is deemed high-risk for security or legal reasons, the Company may initiate refunds directly to the payment card and notify relevant authorities where necessary.

6.6.7

If a refund is issued, all bonuses and winnings associated with the refunded funds may be deducted before calculating the final refund amount.

6.7 Withdrawals

You may withdraw winnings by submitting a valid withdrawal request.

All withdrawals are processed in accordance with the Company’s withdrawal rules.

The Company reserves the right to decline withdrawal requests if the customer has not met the minimum monthly wagering requirement of EUR 20 during the calendar month in which the withdrawal request is submitted.

6.8 Minimum Rollover Requirement

A minimum rollover requirement of x1 applies before withdrawals can be approved.

If the total amount wagered is lower than the total deposited amount, the Company reserves the right to:

cancel winnings;
retain a processing fee of 10% of the last deposit amount (minimum EUR 0.50);
apply applicable banking and payment processing charges.

6.9

The Company reserves the right to cancel any withdrawal if fraud, collusion, money laundering, or other illegal activity is suspected.

6.10

While the Company will attempt to use the customer’s preferred payment method, this cannot be guaranteed.

Withdrawals may be processed through alternative payment systems where necessary.

6.11 Withdrawal Limits

Withdrawal limits are determined by the customer’s VIP level and are subject to change.

The Company may impose daily and monthly withdrawal limits depending on:

account level;
payment method;
verification status;
risk assessment.

6.12

VIP status is determined by account activity during the previous ninety (90) calendar days before the withdrawal request.

VIP levels may change depending on:

deposits;
withdrawals;
bonus activity;
betting activity.

Inactive customers may be downgraded to the lowest VIP level.

6.13

A customer may have a maximum of three (3) pending withdrawal requests at any one time.

vities are strictly prohibited:

using the Website for commercial purposes;
operating an account on behalf of another person;
using stolen or unauthorized payment methods;
fraudulent activity of any kind;
exploiting software bugs or system vulnerabilities;
using bots, scripts, automation software, or artificial intelligence tools to influence outcomes;
collusion with other customers;
money laundering;
terrorist financing;
abusive or threatening behavior toward staff or customers;
unauthorized access attempts;
reverse engineering or copying Website software;
buying, selling, or transferring accounts.

9.2

You agree not to damage the Website, its services, reputation, employees, or business interests.

9.3

The Company may periodically review gameplay activity and betting patterns to ensure compliance with these Terms.

If abusive behavior is detected, we reserve the right to:

remove promotional eligibility;
void winnings;
terminate accounts.

9.4

Where there is reasonable suspicion of fraud, illegal activity, or a breach of these Terms, the Company may:

suspend account access;
block withdrawals;
confiscate winnings;
void bonus balances;
terminate accounts;
prohibit future use of the Website;
report activity to relevant authorities.

9.5

The Company may notify:

government authorities;
financial institutions;
payment providers;
law enforcement agencies;
other gambling operators;

where fraudulent, suspicious, or illegal activity is suspected.

You agree to cooperate fully with any investigation.

10. Limitation of Liability

10.1

You acknowledge that use of the Website is entirely at your own risk.

The Company has no control over how customers use its services and accepts no responsibility for decisions made by customers while gambling.

10.2

The Company shall not be liable for:

loss of profits;
loss of income;
loss of business opportunities;
reputational damage;
indirect or consequential losses.

10.3

Neither the Company, its affiliates, software providers, nor business partners shall be liable for losses resulting from:

incorrect information entered by the customer;
fraud or misleading activity;
account suspension or closure;
delayed payments due to verification procedures;
unlawful use of the Website;
unauthorized account access;
technical failures;
internet service interruptions;
communication failures;
payment processing issues;
force majeure events;
software errors;
bugs;
typographical mistakes;
government actions;
gambling activity prohibited by local law.

10.4

The Website, software, and services are provided on an «as is» and «as available» basis without any warranties, express or implied.

10.5

Nothing in these Terms shall exclude liability where such exclusion is prohibited under applicable law.

11. Changes to the Website

11.1

The Company reserves the right to amend, modify, or update these Terms at its sole discretion at any time.

11.2

Any amendments shall become effective from the date specified in the updated Terms.

It is your responsibility to review the Terms regularly and stay informed about any changes.

11.3

By continuing to use the Website after changes have been published, you agree to be bound by the updated Terms regardless of whether:

you have received a specific notification;
you have reviewed the changes;
you are otherwise aware of the amendments.

If you do not agree with any modification, you must cease using the Website immediately.

12. Notices

12.1

You agree to receive communications from the Company electronically.

The Company may communicate with you through:

Website notifications;
email messages;
electronic correspondence.

You are responsible for providing and maintaining accurate contact information.

All electronic communications shall be deemed:

delivered;
received;
legally effective;

within five (5) business days of being sent.

If you have any questions regarding your use of the Website or these Terms, please contact:

[email protected]

13. Complaints Resolution Procedure

13.1

Customers may contact Customer Support by email:

[email protected]

13.2

Complaints are initially handled by Customer Support.

Where Customer Support is unable to resolve the matter, the complaint may be escalated to the relevant department of the Company.

Customers shall be kept reasonably informed regarding the progress of their complaint.

13.3

For the purposes of this section, a «Dispute» means any complaint that:

relates to the outcome of a gambling transaction; and
has not been resolved through the initial Customer Support process.

13.4

Customer Support will provide an initial response through the support mailbox.

If further investigation is required, you may be requested to submit a formal written complaint to:

[email protected]

13.5

To allow proper investigation of a complaint, you must provide:

account username;
full name registered on the account;
complaint submitted from the registered email address;
email subject line clearly marked as «COMPLAINT»;
detailed description of the issue;
dates and times relevant to the complaint.

13.6

Upon receipt of all required information, the Complaints Resolution Committee will review the matter and provide a decision.

13.7

The Company will normally provide a response within ten (10) days.

Where a complaint is particularly complex, the review period may be extended.

13.8

If you are not satisfied with the decision of the Complaints Resolution Committee, you may pursue any external dispute resolution options available under applicable law.

13.9

You acknowledge that all services are provided solely by the Company.

You agree not to pursue claims directly against:

software providers;
game suppliers;
odds providers;
payment providers;
payment processors;
payment agents;
other third-party service providers.

14. Applicable Law and Jurisdiction

14.1

Any legal claim or dispute arising out of or related to:

these Terms;
your use of the Website;
services provided by the Company;

shall be governed and interpreted in accordance with the applicable law.

15. Additional Territorial Restrictions

15.1

Certain games may be unavailable in specific jurisdictions due to restrictions imposed by software providers.

By accessing any such game, you warrant that you are not located in a restricted jurisdiction applicable to that game.

15.2 NetEnt Restrictions

NetEnt games are unavailable in various jurisdictions including, but not limited to:

Afghanistan
Albania
Algeria
Angola
Australia
Bahamas
Belgium
Botswana
Bulgaria
Colombia
Croatia
Czech Republic
Denmark
Ecuador
Estonia
Ethiopia
France
Georgia
Ghana
Guyana
Hong Kong
Iran
Iraq
Israel
Italy
Kuwait
Latvia
Lithuania
Mexico
Namibia
Nicaragua
North Korea
Pakistan
Panama
Philippines
Portugal
Romania
Singapore
Spain
Sudan
Sweden
Switzerland
Ukraine
Syria
Taiwan
Trinidad and Tobago
Tunisia
Uganda
United Kingdom
United States of America
Yemen
Zimbabwe

15.3 Amatic Restrictions

Planet of the Apes Video Slot is unavailable in:

Azerbaijan
China
India
Malaysia
Qatar
Russia
Thailand
Turkey
Ukraine

15.4 Vikings Video Slot Restrictions

Vikings Video Slot is unavailable in:

Azerbaijan
Cambodia
Canada
China
France
India
Indonesia
Laos
Malaysia
Myanmar
Papua New Guinea
Qatar
Russia
South Korea
Thailand
Turkey
Ukraine
United States of America

15.5 Narcos Video Slot Restrictions

Narcos Video Slot is unavailable in:

Indonesia
South Korea

15.6 Street Fighter Video Slot Restrictions

Street Fighter Video Slot is unavailable in the jurisdictions specified by the software provider and may be updated periodically.

15.7 Universal Monsters Restrictions

Universal Monsters titles are restricted in various jurisdictions including:

Andorra
Armenia
Austria
Azerbaijan
Belarus
Bosnia and Herzegovina
Cyprus
Finland
Georgia
Germany
Greece
Hungary
Iceland
Ireland
Liechtenstein
Luxembourg
Malta
Moldova
Monaco
Montenegro
Netherlands
North Macedonia
Norway
Poland
Russia
San Marino
Serbia
Slovakia
Slovenia
Turkey
Ukraine

Annex 1. Shop

1. Bonuses

Players may exchange Coins for bonus rewards.

Conditions:

Wagering requirement: x40 of the bonus amount.
Bonus validity period: 10 days.
Maximum withdrawable amount: 5x the original bonus value.
Bonus funds may only be used within the Casino section.

2. Bonus Spins

After purchasing Bonus Spins:

they must be activated through the Profile section;
winnings are credited as bonus funds;
winnings are subject to x40 wagering;
players have 10 days to satisfy wagering requirements.

3. Free Bets

Free Bets:

are valid only within the Sports section;
must be activated within 24 hours;
expire 30 days after activation;
require winnings to be rolled over three times at minimum odds of 2.10 before withdrawal.

4. Earning Coins

Coins may be earned through:

deposits;
casino wagering;
sportsbook wagering;
participation in tournaments.

General Terms and Conditions apply.

Annex 2. Gamification

1. Overview

The gamification system consists of:

Coins;
Weekly Challenges;
One-Time Challenges.

All registered players may participate.

2. Coins

Players may earn Coins through:

completing Weekly Challenges;
participating in tournaments;
achieving top tournament positions.

3. Weekly Challenges

Weekly Challenges are divided into:

Sports Challenges;
Casino Challenges.

Players may complete either category or both.

Completion of all challenge requirements marks a challenge as completed.

Coins are awarded upon successful completion.

Additional Coin rewards may be granted for reaching challenge milestones.

4. One-Time Challenges

Completing achievements automatically awards Coins.

Players may complete achievements in any order.

General Terms and Conditions apply.

Annex 3. Wheel of Fortune

1. Eligibility

Wheel of Fortune is available to all registered players eligible to participate in promotions.

2. Game Overview

Wheel of Fortune is a spin-based promotional feature where players use Spins to win guaranteed rewards.

Possible rewards include:

Cash Prizes;
Bonus Money;
Free Casino Spins.

Every spin awards a prize.

3. Earning Spins

Players may receive Spins through eligible wagering activity.

Conditions include:

qualifying casino wagering thresholds;
daily earning limits;
maximum Spin balances.

Wagering completed while an active bonus is running does not contribute toward earning Spins.

4. Rewards

Possible rewards include:

Cash Prizes

credited directly to the real balance;
immediately withdrawable subject to standard withdrawal rules.

Free Spins

usable only on selected games;
winnings subject to x40 wagering;
must be used within seven (7) days.

Bonus Money

credited as bonus funds;
subject to x40 wagering;
expires after seven (7) days;
maximum withdrawal equals 5x the original bonus amount.

5. Additional Information

Wheel of Fortune Spins do not expire unless otherwise specified.

Not all games contribute equally toward Spin accumulation.

Casino Bonus Terms and Conditions continue to apply where relevant.

6. Terms and Conditions

Standard Website Terms and Conditions apply to all Wheel of Fortune promotions.

Updated: 04.09.2026